SALES, SHIPPING AND RETURNS POLICY
Purpose and general
Through its website classinthebox.com, THE COMPANY provides information about its products and offers the possibility of purchasing them. There are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, “Users”). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions set out in these General Conditions, insofar as they may be applicable to them.
CONTACT: If you have any doubts, queries or suggestions, you can send us your comments by email to: firstname.lastname@example.org
All the prices of the products indicated on the website include VAT and any other taxes that may apply. However, these prices do not include the shipping costs of the products, which are detailed separately and must be accepted by the Customer.
THE COMPANY will do its utmost to satisfy all its Customers’ demand for the products.
In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to unavailability does not entitle the Customer to cancellation of the entire order. If, as a result of this cancellation, the customer wishes to return the delivered product, he/she must follow the stipulations in the Return section.
The Customer agrees to pay at the time of placing the order. The initial price shown on the website for each of the products offered will be increased by the relevant shipping costs. In any case, these fees will be previously communicated to the Customer before formalising the purchase itself.
The Customer must pay the amount corresponding to his order by means of payment through the active payment gateway of Baco Sabadell.
The card with which payment is made must be issued by a Spanish bank or savings bank. Payment by card is made with its security protocols. The Client must notify THE COMPANY of any undue or fraudulent charge on the card used for purchases, by email or telephone, as soon as possible so that THE COMPANY can take the appropriate steps.
THE COMPANY has the highest security measures commercially available in the industry. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Client’s computer and that of the Website. In this way, the use of the SSL protocol guarantees:
That the Client is communicating its data to the server centre of THE COMPANY and not to any other that might try to impersonate it.
That between the Client and the server centre of THE COMPANY the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.
Formalisation of orders
Once the order has been formalised, that is to say, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase made.
Cancellation of orders
THE COMPANY will accept order cancellations when they are requested before the order is shipped. To make the cancellation you must request it by sending an e-mail to email@example.com
Deadlines, place of delivery and misplacement
I. Delivery of the product
THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client on the order form, which in any case must be within the delivery zones and/or countries indicated in the purchase process. In order to optimise delivery, we would be grateful if the Customer could indicate an address to which the order can be delivered during normal working hours.
THE COMPANY shall not be liable for delivery errors caused when the delivery address entered by the Customer in the order form does not correspond to reality or has been omitted.
II. Delivery Time
Deliveries will be made by a courier company. Your order will be delivered within a maximum of 5 working days after we have confirmed your order. Although the usual delivery time of THE COMPANY usually ranges between 1 and 3 days from the completion of the order.
These delivery times are average, and therefore an estimate. It is therefore possible that they may vary for logistical reasons or force majeure. In the event of delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of them.
Each delivery is considered to have been made from the moment at which the transport company makes the product available to the Client, which is materialised through the control system used by the transport company.
In the event of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel their order in accordance with the procedure described in the “Returns” section. Delays in delivery shall not be considered to be those cases in which the order has been placed at the disposal of the Customer by the transport company within the agreed period and could not be delivered for reasons attributable to the Customer.
Once the order has left our warehouses, you will be sent an e-mail notifying you that your order has been accepted and is being shipped.
For security reasons, THE COMPANY will not ship any orders to PO Boxes or military bases, nor will it accept any orders where it is not possible to identify the recipient of the order and their address.
III. Delivery Data, Missed Deliveries and Lost Orders
If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of follow-up actions aimed at ensuring that the delivery is made.
If after 7 working days after the delivery of the order has not been arranged, the Client must contact THE COMPANY. In the event that the Client does not do so, after 10 working days from the delivery of the order it will be returned to our warehouses and the Client will have to pay the shipping costs and the cost of returning the goods to their place of origin, as well as any associated management costs.
If the reason for non-delivery is the loss of the parcel, our carrier will initiate an investigation. In these cases, the response time of our carriers usually ranges from one to three weeks.
IV. Diligence in delivery
The Customer must check that the package is in good condition with the carrier who, on behalf of THE COMPANY, delivers the ordered product, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, once the product has been checked, the Client detects any incident such as a blow, breakage, signs of having been opened or any damage caused by the shipment, he/she undertakes to inform THE COMPANY of this via email as soon as possible, within 24 hours of delivery. After this time, no incidents of this type will be dealt with (only parts under warranty).
I. Return Procedure
All products purchased from THE COMPANY may be returned and refunded, provided that the Customer informs THE COMPANY of his/her intention to return the purchased product(s) within a maximum period of up to 14 working days from the date of delivery and that all other conditions set out in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
– The product must be in the same condition in which it was delivered and must retain its original packaging and labelling.
– The shipment must be made using the same box in which it was received in order to protect the product. In the event that it cannot be sent using the box in which it was delivered, the Client must return it in a protective box so that the product arrives at the COMPANY’s warehouse with the maximum possible guarantees.
– A copy of the delivery note must be included inside the package, where the returned products and the reason for the return must also be marked.
In order to make the return process easier for the Customers and to be able to follow it correctly, THE COMPANY establishes as the only return procedure the one established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you ordered, etc.), the amount of the refund will be reimbursed. If the reason is other (the products were delivered correctly but are not to your liking), the cost of the return will be charged to the customer.
To proceed with a return, the following steps must be followed:
– Inform us within 7 calendar days of receipt that the product is to be returned. The information can be sent by mail to firstname.lastname@example.org
– THE COMPANY will inform the customer of the address to which the product should be sent.
– The customer must send it by a courier company of their choice. The return must be paid for by the customer.
– Inform of the courier company used, date and time of return.
II. Refunds to the CUSTOMER
The return of products will give rise to a refund equal to the cost of the returned products minus the cost of the return service.
Only in the event that the delivered product is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs.
Partial returns and partial cancellations will give rise to partial refunds.
THE COMPANY will process the return order under the same system used for the payment within 3 days from the confirmation of arrival of the returned order at the warehouse. The application of the refund to the Customer’s account or card will depend on the card and the issuing institution. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
Modification of the terms and conditions of use
THE COMPANY reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. Therefore, THE COMPANY recommends the Client to read them carefully each time he/she accesses the Website.
Clients and Users will always have these Conditions of Use in a visible place, freely accessible for any queries they may wish to make. In any case, the acceptance of the Conditions of Use will be a prior and indispensable step to the acquisition of any product available through the Website.